EZYINN FEATURES

Technical Support 24/7

> TECHNICAL SUPPORT

EZYINN FEATURES

Technical Support 24/7

Ezyinn technical support offers world-class service to customers at all hours of the day and night.

Communication with Guests

Over two-thirds of support incidents are handled on the day they are reported.

Dedicated Support

Clients consider Ezyinn Technical Support to be the best in the industry when it comes to providing dependable support.

Security and Login

Proactive system monitoring aids in the maintenance of high levels of security and reliability.

Committed Technical Support

Our team is made up of dedicated Technical Support Engineers, designers, managers, big data experts, and frequent travellers from over 20 countries. We take pride in having a diverse community of people that values a variety of cultures, ideas, and perspectives.

The Ezyinn Customer Community was created with you in mind, with a dedicated and expert technical support team. Following your registration, the customer community will provide you with articles that will answer all of your questions. There are alerts for upcoming maintenance and releases, as well as previous release details.

technical support
technical support

Guest Satisfaction

With features that help hotels give guests options to personalise and take control of their own experience, investing in the right PMS can facilitate frictionless guest experiences and interaction. A PMS that allows for online check-in and check-out, communication with hotel personnel via a guest portal, access to rooms via mobile keys, loyalty programmes, and seamless guest communications (text, email, guest portal messaging) will drive guest satisfaction and revenue.

Trusted by 80,000 Clients Around the World

technical support

Login and Security

For over five years, Ezyinn Security has been a reliable provider of property management security solutions, providing professionals with perimeter and asset protection. Say goodbye to clumsy servers and the need for multiple rooms to store your hotel’s critical data. To keep your hotel operations running smoothly, all you need is our PMS and an Internet connection; you won’t have to worry about keeping the PMS secure. Allow us to handle the security so you can concentrate on growing your hotel/motel.

Guest Communication

Ezyinn’s property management system enables hotel employees to focus on meaningful interactions with visitors, resulting in better service. Positive reviews, repeat visitors, and increased spending are just a few of the factors that contribute to improved guest communication with the property.

Ezyinn Technical Support is the first point of contact for many customers, and our team is available 24 hours a day, 365 days a year. In addition to troubleshooting, training, and installation, our full-service support centre also provides client-requested enhancements and updates.

technical support

Frequently Asked Questions about Features

What can we do to assist you?

Chargebacks are customer payment collection claims that aren’t valid. This usually occurs when the customer was not informed of the charge. We make every effort to make it clear to customers what services they are being charged for. When we get a chargeback claim from a customer’s bank, we ask the hotelier to give us all of the invoice information that we need to process the payment.

The principle of waste elimination through workplace organisation is at the heart of good housekeeping. They can be roughly translated into assorted, ordered, clean, standardised, and maintained in English.

Contact us by phone or email, and one of our representatives will help you get set up and ready to go.

You can also begin by taking part in a free demonstration. It will help you understand Ezyinn’s key features and answer any questions you might have.

Ezyinn is simple to learn on your own. To help you get started with Frontdesk, we have a series of how-to videos, each about a minute long.

A ready-made online help system is available 24 hours a day, seven days a week to assist hotel employees with any assignment. By selecting the “Support” button, you will be connected to a trained associate who is already on the same page as you, saving you time and effort. The expert technicians assist you in real time and walk you through the task as if they were doing it for you.

No way!Support is included in the monthly membership option.

While Ezyinn is a simple system that can be self-taught, we do give you a head start with personalised training and assistance.

For US $350 per day, we can design a custom training programme to meet your needs that will be delivered via audio and video over the internet. For a fee of US $500 per day, we can arrange training at your hotel, with the hotel covering the costs of travel and lodging.

Elevate every aspect of your property with Ezyinn.

GET STARTED WITH EZYINN

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