The COVID-19 pandemic devastated the hospitality industry, but fortunately, the industry has since recovered. However, just because it recovered does not mean hospitality has returned to “normal” levels before the COVID outbreak. New obstacles, such as labour shortages and improved hygiene standards, will continue to be obstacles for the foreseeable future.
In contrast, new technologies and emerging market segments can provide innovative hoteliers with lucrative opportunities if they have the foresight to exploit them. In this environment, the right hotel PMS must be cloud-native and guest-centric, enabling a hotel’s version of the ideal guest experience.
What Factors Should Be Considered When Evaluating A Hotel PMS?
- Will the Hotel PMS Help Expand Your Hotel’s Talent Pool?
Professionals in the hospitality industry enter the industry because they enjoy serving guests, not because they want to struggle with cumbersome and complicated technology. In a labour market that is already competitive, no owner or manager should be required to reject the application of a potentially exceptional employee solely because they lack experience with an obsolete or cumbersome hotel PMS.
- Will the Hotel PMS Help Ease Your Operations & Facilitate Staff Productivity?
Even though the pandemic is subsiding and the travel industry is in the midst of a recovery, many hotels are struggling to provide exceptional cleanliness and service with significantly fewer employees. Fortunately, a flexible and guest-centric hotel PMS enables your hotel to provide enhanced service with reduced staff.
We have also completely streamlined staff communication, with instant room updates and key performance metrics being sent to each employee’s tablet the moment they occur. And because our hotel PMS is tablet-based, we empower our staff to serve guests wherever they are on the property.
- Will the Hotel PMS Help Drive More Revenue While Enhancing Your Guest’s Experience?
COVID-19 has irrevocably altered the hospitality industry, presenting hoteliers with new obstacles and significant opportunities to overcome. To succeed in the new norm, hotels must have the foresight and adaptability to capitalize on these new market segments and shifting consumer behaviours.
Innovative hoteliers will view a contactless welcome experience as a significant opportunity to enhance the guest experience and generate additional ancillary revenue.
However, the rise of contactless check-in is not the only factor altering the hospitality industry. Our guest-focused hotel PMS can capitalize on emerging market segments with its fully integrated day-use/hourly-rate functionality.
- Will the Hotel PMS Scale With Your Business, Easily?
Hotels may still attempt to return to pre-pandemic occupancy and revenue levels, but the industry will not play catch-up forever. Not only should your hotel PMS be adaptable enough to capitalize on emerging trends, but it should also be scalable enough to grow with your organization.
Conclusion
Ezyinn has delivered its clients with cutting-edge hotel PMS for years. Our PMS is designed to streamline all hotel operations and improve staff retention and guest satisfaction. If you are looking for a trustworthy and user-friendly hotel PMS for your hotel, please contact us today at (408) 715-3635 for a free demo.
