What is Hotel Property Management System?
A Hotel Property Management System (Hotel PMS) is software-enabling hotels to plan, schedule, and manage everyday activities effectively. It helps hotels, both small and independent and groups, to manage front office operations, including booking, guest check-in and checkout, room assignment, delegating cleaning jobs, invoicing, etc. it is also known as hotel software and as the central nervous system of hotel operations, it guarantees the smooth flow of information between departments. This assists the hotel employees in coordinating operational operations across all departments. In layman’s terms, a hotel PMS automates and streamlines processes, saves person-hours, and aids in providing better service to visitors.
Who works on a Hotel PMS?
Almost everyone in a hotel uses a Hotel PMS, including the GM, front desk, cleaning, and POS personnel. How can a new Hotel PMS benefit them?
Front Desk Staff
Using an elegant Hotel PMS, a hotel’s front desk staff may simplify the reservation process, from taking walk-ins, OTAs, and travel agency reservations to allocating rooms, confirming them, and sending confirmation emails to guests. They may easily cancel/modify bookings and upgrade rooms. Front office personnel uses a Hotel PMS to:
- Guest Registration
- Audit Night
Excellent cleanliness ensures visitor contentment. The PMS alerts cleaning when a room is marked as unoccupied by the front desk. After cleaning, housekeeping may label the room as ready on the programme. This lets the front desk employees know which rooms are ready, allowing for speedier check-in. A hotel PMS may also assist plan, allocating, and monitoring cleaning chores.
POS Outlet Staff
Guests don’t merely lodge. They utilize the hotel’s restaurants, bars, gyms, spas, and gift shops. It’s not ideal if they have to pay at every outlet. In this case, it’s best to post all POS (non-room) costs straight to their rooms. POS employees may post invoices to visitors’ rooms, and they can pay the final amount after checking out. This automation saves time and reduces billing mistakes.
They prepare strategically to secure a hotel’s prosperity. They require an all-in-one Hotel PMS with KPIs and analytics. A hotel PMS offers operational information such as history and forecast, revenue, reservation, housekeeping, night audit, finance, guest history, occupancy, etc., to make crucial business decisions.
5 Factors Small Hotel Operators Should Consider When Choosing A New Hotel PMS
There are a variety of different factors that small hotel operators should consider when choosing the right Property Management System (PMS). The right PMS can help save time and money and make a big difference in the overall efficiency of your operation. Here are five factors you should consider when choosing a new hotel PMS for your small hotel:
One important factor small hotel operators should consider when choosing a property management system (PMS) is cost. There are many PMS options on the market, and the cost can vary significantly. Some systems are very expensive, while others are more affordable. It’s important to find a system that fits your budget. Additionally, you’ll want to consider the various systems’ features and ensure that the system you choose has the features you need.
- Ease of use
Ease of use is an important factor for small hotel operators to consider when choosing a property management system (PMS). A good PMS should be easy to navigate and have a user-friendly interface. Additionally, the system should be able to integrate with other software programs the hotel uses, such as accounting and reservation systems. Hotel operators should also consider the customer support offered by the PMS provider. They should make sure that they will be able to get help when needed to keep their hotel running smoothly.
Functionality is one of the most important factors small hotel operators should consider when choosing a property management system (PMS). The PMS should be able to handle all of the necessary tasks, such as reservations, check-in/check-out, billing, and housekeeping. It should also be easy to use so that employees can quickly learn how to use it. Additionally, the PMS should be compatible with any software the hotel uses.
When choosing a property management system (PMS), integration is one of the most important factors small hotel operators should consider. A PMS that integrates with other systems – such as your accounting software, online booking engine and guest profiles – can save you a lot of time and hassle. It can also help you avoid potential errors and double-bookings. A good PMS will also offer a wide range of features and reporting tools to help you run your business more efficiently.
Support is one of the most important factors small hotel operators should consider when choosing a property management system (PMS). You want to ensure that the company you choose offers 24/7 support if you have any questions or problems. It would be best if you also looked for a company that offers free training so you can learn how to use the system. Another thing to consider is whether the company offers a money-back guarantee to get your investment back if you’re unsatisfied.
Choosing the new PMS hotel for your small hotel can be daunting, but it doesn’t have to be. By keeping these five factors in mind, you can narrow your options and find the perfect fit for your business. With the right PMS in place, you’ll be able to streamline your operations, save time and money, and provide a better experience for your guests. So don’t wait any longer; start your search today and find the perfect PMS for your small hotel. In conclusion, there are a number of factors small hotel operators should consider when choosing a new hotel property management system. Cost, ease of use, and scalability are some of the most important factors to consider. Ezyinn offers a property management system that is affordable, easy to use, and scalable for small hotels. For more information, visit our website or call us at +1 (408) 715-3635.