Whether you run a small B&B, vacation homes and rental properties, or a chain of hotels, managing a property requires great effort. You need time to handle bookings carefully, promote your company, answer questions from guests, keep track of all operations from administration, and work with suppliers and contractors.
You need to know a lot about marketing, website design, and search engine optimization (SEO) before thinking about the day-to-day running and administration of your accommodation, such as communicating with guests, cleaning, bookkeeping, etc.
A hotel property management system (PMS) is of great assistance at this point. In this blog, we’ll look at what a hotel property management system (PMS) is and what its main features are.
What Is Hotel Property Management System (PMS)
Hotel Property management systems (PMS) are programs that help run businesses that offer places to stay. A centralized server system allows employees to organize, schedule, and do the day-to-day tasks and transactions in hotels, residential and commercial rental properties, and other places where people stay.
Hotel PMS software is only for people who own or run hotels, motels, hostels, resorts, and other similar places. Traditionally, a hotel PMS was previously believed as software that helps hotel businesses improve their front-office functions by getting rid of processes that take a lot of time and involve a lot of paper and spreadsheets.
Top-Most Features For Hotel Property Management System(PMS)
A modern hotel PMS software combines various ways to work. The modules and functions in a system can be placed together in various manners based on your business needs.
The most essential points of a good PMS should be:
- Reservation & Front Desk Maintenance – The software for a property management system will let you record, track, and take payments for reservations made directly by guests online. Your front desk management system makes it easy to check guests in and out and assign rooms quickly.
- Channel Or Guest Management – Hospitality businesses need to be on multiple online distribution channels to reach as many people as possible. Bookings come from a hotel’s website, travel websites and mobile apps, corporate clients and airlines, travel agents, and other places.
- Customer relationship management(CRM) & Guest Engagement – One of the most important things that a PMS system does is let the property owner talk to guests and send them professional emails before and after their stay. Keeping track of your guests’ information is also more important, so you need an integrated CRM that lets you know how and when your guests want to hear from you, as well as important events like birthdays and anniversaries.
- Financial Planning – For a hotel business to grow, it needs to have accurate and complete reports. Depending on the software program, hotel PMS software can automatically generate various kinds of reports, such as night audits, shift audits, room and tax reports, departure/arrival, housekeeping, and other ongoing reports. keeps a record of revenue, bookings, inventory, daily reports, occupancy rate, average daily rate (ADR), and revenue per available room (RevPAR) giving valuable information about how the hotel is doing.
Point-of-sale (POS) – The point-of-sale (POS) role of hotel management systems makes it easy to handle payments made at multiple point-of-sale terminals, automates transactions, and keeps all of the data in one place.
Contact and Visit Us at Ezyinn
Are you planning on developing a custom hotel property management system for your hotel business? Contact us at (408) 715-3635 or visit our website today to get a hotel PMS development solution that is both technologically advanced and good value for money.