The hospitality industry is a vital sector of the economy and a major source of employment. Jobs in hospitality are projected to grow by 7 percent from 2019 to 2029, according to the Bureau of Labor Statistics. Hotel property management software (PMS) is a tool that helps hospitality businesses manage their operations.
PMS systems can have a major impact on staff retention and hotel operations. PMS systems manage bookings, guest check-ins and checkouts, housekeeping, and hotel operations. They can also be used to track employee performance and schedule shifts.
In this post, we will discuss the benefits of hotel PMS systems and how they can help improve staff retention and hotel operations.
What is Hotel Property Management Software?
Hotel property management software (PMS) is a system hoteliers use to manage their operations and property. A PMS can help hoteliers with various tasks, from managing reservations and guests to tracking finances and maintenance.
PMS systems can vary in features and complexity, but most offer a broad range of functions that can be customized to meet the specific needs of a hotel. In addition to the core property management functions, many PMS systems offer additional features such as CRM, accounting, and loyalty programs.
With so many different options on the market, choosing the right PMS for your hotel can be daunting. But with a little research, you can find a system that fits your needs and budget.
5 Benefits of Hotel PMS Systems
Here are five benefits of using a hotel PMS system:
- Improved Staff Retention
One of the main benefits of hotel PMS systems is that they can help improve staff retention. A study of 200 hotels found that hotels using PMS had an average staff retention rate of 82%, compared to 58% for hotels not using PMS.
- Increased Operating Margin
PMS can also help increase a hotel’s operating margin. The same study of 200 hotels found that hotels using PMS had an average operating margin of 8.4%, compared to 6.9% for hotels not using PMS.
- Improved Guest Satisfaction
Guest satisfaction is another area where hotel PMS systems can make a difference. A study of 1,000 hotel guests found that guests who stayed in a hotel using PMS had an average satisfaction score of 8.5 out of 10, compared to 8.1 for guests who stayed in a hotel not using PMS.
- Greater Efficiency
Hotel PMS systems can also help make hotel operations more efficient. A study of 100 hotels found that hotels using PMS had an average occupancy rate of 85%, compared to 80% for hotels not using PMS.
- Better Decision Making
PMS systems can also help hoteliers make better decisions. A study of 100 hotel managers found that managers using PMS had an average decision-making accuracy of 80%, compared to 60% for managers not using PMS.
PMS systems offer a wide range of benefits for hotels and hoteliers. From improved staff retention and increased operating margins to improved guest satisfaction and greater efficiency, PMS systems can positively impact a hotel’s bottom line.
Contact and Visit us at Ezyinn
Ezyinn has provided its clients with cutting-edge Hotel Property Management Software (PMS) for years. Our PMS is designed to streamline all hotel operations and improve staff retention and guest satisfaction. We are a team of highly skilled and experienced software professionals who have in-depth knowledge of the hotel industry and its various processes. If you are looking for a reliable and user-friendly PMS for your hotel, please contact us today at (408) 715-3635 for a free demo.