Hotel Property Management Software, or “PMS,” is one of the most important investments you can make for your hotel. A good hotel PMS will save you time and money while improving guest satisfaction.
The sheer number of hotel PMS solutions on the market can be overwhelming. How can you choose the best one for your property? This blog post will walk you through the must-have features of a good hotel PMS. By the end of this post, you will know how to select the best hotel PMS for your property.
What Is A Property Management System?
A property management system (PMS) is software designed to manage all aspects of running a hotel or other lodging facility, such as vacation rentals, inns, etc., including reservations/bookings; check‐in/checkout processes; guest services & billing; housekeeping duties, etc. All these activities can then be tracked with reporting tools provided by most modern systems.
6 Must-Have Features
Here we will discuss six must-have features you should look for when shopping around for the best hotel PMS solution.
- Easy Setup – Your chosen cloud-based solution should come with an easy setup process that requires minimal training before getting started on its use. It also helps if onboarding examples are available, making any complex tasks easier to understand from first-time users’ perspectives.
- Easy Online Booking: A great PMS should provide an easy and secure online booking process that allows guests to book their stay quickly and conveniently from any device. It should also integrate with other popular reservation systems, so your customers have multiple options when booking.
- Automated Payment Processing: Automated payment processing ensures that payments are securely processed promptly without manual intervention from staff members. This not only eliminates time spent manually collecting payments but also reduces losses associated with incorrect or double entries due to human error.
- Analytics & Reports: An effective PMS should include analytics and reporting tools as part of its portfolio of features allowing hotel owners/managers access key metrics about occupancy rates, revenue per available room (RevPAR), average daily rate (ADR), etc. These insights can be used by hotels’ managers/owners to optimize operations based on trends they uncover through data analysis rather than relying solely on guesses or guts feelings.
- Customer Relationship Management Module: Every successful hospitality business needs a robust CRM module as part of their hotel PMS package to track all customer data, including contact information, preferences, history, etc. This enables front desk clerks to perform personalized checkouts quicker while increasing guest satisfaction levels overall at each step during the stay, thereby resulting in better reviews afterward!!
- Integration Capabilities into Third Party Services via API(s): Looking beyond basic functionality offered these days by almost every flagship level property management system, seeking seamless integration capability between existing third-party services such as Point Of Sale Systems, Inventory Management Solutions email automation marketing platforms etc. is just as critical; making sure one can always add new external apps moving forward whenever needed especially within highly competitive markets !!
Having discussed some of the key factors that play a vital role in determining success or failure in choosing ideal hospitality-related property management solutions. Allotting sufficient time researching various software offerings accordingly beforehand, basing the decision on current future operational requirements followed up constant monitoring adapt changes where necessary go along end road guarantee receive desired outputs generate maximum ROI!
While there are many factors to consider when selecting the best hotel PMS, the must-have features are a user-friendly interface, robust reporting, and integrations with other systems. EzyInn offers all of these features and more. Contact us today at (408) 715-3635 to learn more about our hotel PMS and how it can benefit your business.
