Today’s hotel operators are busier than ever, and many struggle with insufficient time or personnel to manage operations in this new environment. In response to hoteliers’ requests for greater mobility for remote staff, on-the-go users, and guest self-service environments, an increasing number of establishments are taking control of their properties via hotel PMS. These platforms allow operators to control their properties from anywhere and on a variety of devices, which has become a necessity due to labor shortages and the rising demand for operational flexibility.
- Seek Out The Right Suite Of Tool
It is essential that the tools reflected in the hotel’s property management system (PMS) are adequate to perform their intended function, as every hotel operator seeks to increase efficiency and agility. This is a particularly important step for independent hoteliers, as there is a great deal of variation in requirements between property types.
While smaller or less complex hotels and resorts may be satisfied with a hotel PMS that provides a moderate level of pricing controls and simpler module or integration options, a larger and full-service or mixed-use and complex property may require the ability for interdepartmental and cross-property staff communications, guest instant and self-service tools, advanced rate and yield management, and reputation management, as well as an all-in-one multimodule approach to manage operations.
- Determine Availability
Cloud computing is commonly associated with Web browser-based hotel operations systems, but this is not always the case. On-premises systems are also capable of providing browser-based functionality. This strategy is advantageous for hotels located in remote locations with limited Internet connectivity, for smaller hotels desiring to deploy on their own server, or for a property group that has the infrastructure to manage their own private cloud but desires the best of both worlds.
These browser-based systems with flexible deployment options offer the same capabilities and operational controls as vendor cloud-hosted systems, and in some instances even more. With the industry’s shift toward cloud computing, however, not all hotel PMS providers offer this functionality.
- Single Sign On & Support Two-Factor Authentication
Single sign-on enables access to relevant modules within the solution via a single, secure login, minimizing the need to switch between modules to perform property-related tasks and making it simple for IT personnel to manage user network identities. On the security front, two-factor authentication, in which a secondary authentication method such as an email account or mobile phone authenticates users, is one of the most reliable methods for securing remote access to the hotel PMS for authorized users.
In exceptional cases where two-factor authentication is insufficient, hotels can also restrict the PMS to a dedicated IP address. This would prevent users from remotely accessing a hotel PMS, but it would also prevent hotel operators from using browser-based controls unless they are physically present on the property’s network.
Ezyinn is a cloud-based hotel property management system designed specifically for hotels. With hotel PMS Ezyinn, you can manage your hotel’s operations from one easy-to-use platform. If you’re looking for a hotel PMS to help you save time and money, contact us today at (408) 715-3635.